Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
DrayTek Vigor2930Vn new series routers have two separate WAN ports for connection to Internet service providers through Ethernet with load balancing on interfaces and redundant communication. This solution is often necessary for connection of any office to two different providers to organize a permanent access to the Internet.
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