The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Founded in 2002, VoEx is an enhanced managed services provider that delivers domestic and international Voice over Internet Protocol (VoIP) long distance services to very large, communications-intensive customers. Based in Grand Rapids, MI, our primary mi
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