Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco 6911 is inexpensive model of the IP phone to be placed in the libraries, lecture classes and remote workers (Cisco UC Phone 6911, Standard handset). The specialty of this model is programmable functional key ensuring quick access to modern day communication services. Three-color line LED provides visual monitoring.
nexVortex, Inc.
nexVortex is an Internet Telephony Service Provider. We specialize in delivering high quality Voice over IP communication services to small and medium sized businesses using SIP Trunking.
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