The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cleo Networks is a hybrid software / telecommunications company based in Vancouver British Columbia. We're focused on pioneering innovation in VOIP 2.0, specifically on-demand, globally accessible VOIP (Voice over IP) and convergence of new communica
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