The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Aianna Corporation is a Global provider of telephony services, that was established at the vision of one man who was tired of the lack of service and quality that carriers were giving to their clients in the telecommunications industry.
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