Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Google Voice is a VoIP/SIP program that can be used to make free or very cheap phone calls to many countries around the world. If you’re located in the United States, then your calls to the USA or Canada will be completely free. Not only that, but the program comes with a rich feature-set that includes voicemail, conference calls and video conferencing, SMS to email, a voice transcription service and a full featured contact list that lets you manage all your contacts’ details.
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