Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voice and Video Solutions
Cisco solutions for IP telephony are based on Cisco AVVID corporate architecture, which supports modern Internet applications for business. The convergence of voice, video and data services improves productivity and allows you to better serve your customers.
Core Communications, Inc.
CoreTel promises to leverage its interconnection knowledge and expertise to provide a reliable wholesale VoIP network which will allow our customers to develop and manage a wider choice of dynamic phone services for the consumer.
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