Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
A mobile dialer or a soft dialer is an application allowing the users of the cell phones to make VoIP calls via a mobile device with Internet connection. Such a thing of making call this way is called mVoIP or Mobile VoIP. This mobile dialer can be used by various companies trying to reduce the operational expenditures or by individual who just want to save extra money on the phone bills.
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