Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SmartNode 4830 allows you to add packet voice to a network, simultaneously ensuring access routing with native V.35/X.21 synchronous serial connection. Adding of up to eight telephone lines and combining them with Internet and VPN access through a single PPP line or Frame Relay.
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