Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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Business Telecom Advisors, Inc
As a comprehensive resource for all your telecommunications solutions, Business Telecom Advisors (BTA) acts as your advocate for telecom-related issues and challenges. As experts in the telecommunications industry, our goal is to address and solve the voi
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