The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
NTC is dedicated to providing the best in affordable Internet Telephony technology for enterprises.From the wide variety of VOIP solutions available today, the one you select depends on the size of your business, the level of networking expertise availab
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