The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
IT Group is an operator of public telecommunication services, which is an officially licensed telecommunication operator of the Republic of Latvia, and operates from 2004 year in Latvia. IT Group call tariffs, communication quality and level of service
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