Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The service often seen at different sites works in such a way that you
need to enter your telephone number in a special window and after some seconds
you and the company representative will receive a call, which will allow you
communicating.
Blue Telephony
Blue Telephony is one of the leading Converged Communications Providers in the UK offering combined Internet and Telecommunication solutions to residential, business, corporate and partner audiences. Our integrated solutions have been innovatively designe
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