Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Grandstream BT 201 IP Phone

Grandstream BT 201 IP Phone The Budgetone Series from Grandstream brings to the world highly cost-competitive, latest generation SIP phones. In designing Budgetone series a goal was to employ its groundbreaking innovative technology in order to delver to the market IP phones that will provide their users with unparalleled sound quality, extensive list of features, and simplicity - all at an incredibly low price.

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