Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Is one of message forms via the Internet; you only have to press the
icon or button on the site and the connection with the operator will follow
immediately. This function is often used on the websites for a quick
connection.
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