Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Patton SmartNode 4110

Patton SmartNode 4110SmartNode 4110 VoIP Media Gateway is a business class gateway, which provides support for up to 8 transparent phone calls and connects VoIP for carrier and corporate access. It can be connected to any analog PBX, Fax or phone, SN4110 is a flexible and effective solution for enhanced carrier services, bypassing tolls and remote/branch office connectivity.

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Singapore CE Infosys Pte Ltd

CE-Infosys, founded in 1981, Germany, is one of the world's leading developer and manufacturer of advanced network and data security systems. The company offices located in Germany, Singapore and United Arab Emirates with a network of partners worldw

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