The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Mconnect - Next Level VoIP phone service allows residential and business customers to utilize their high speed, broadband internet connection to make and receive phone calls by using Voice over IP (VoIP) technology. This is accomplished by connecting the
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