Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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Vaux Telecommunications
UK-based Vaux is part of an international telecoms group providing global line carrier services via fibre-optic and satellite networks to some of the biggest names in the "phone business," organisations who trust us to provide reliable, resilient and clas
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