The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
IP Momentum is the next generation communications provider that delivers complete and tailored communication solutions. We integrate managed IP voice and data solutions quickly and economically, offering enterprises flexibility, lower cost of ownership an
Read more