The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The IPTel services offer an opportunity for drastic reduction in the costs for telecommunication services and are in line with the current dynamic market conditions.
IPTel is a service that is affordable and easy to use for everybody, who has con