The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Founded in 1997, Band-X is a privately-owned company, headquartered in London, with investors including Madison Dearborn and Morgan Stanley Venture Partners.. Band-X provides the telecoms industry with a range of specialist voice services delivering great
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