Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Outgoing call control system, works by principle, call everybody
excluding those who are blacklisted or call nobody apart those who are in the
“White list”. The system additionally allows to analyze the duration of the
conversation, marks the time and date of the call and the one who has called.
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