Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The service allows the user defining the criteria, by which the signal of a certain incoming calls will sound different from the standard signal of the telephone call.
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telx is the internationally recognized, premier operator of telecom "meet-me" network interconnection facilities. The telx facilities are considered two of the most densely populated "core" interconnect sites in North America. More than 200 networks phy
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