Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Panasonic KX-NCP, as well as Panasonic KX-TDE are IP-systems using the principle of IP-packet switching and supporting major protocols of IP-telephony. Panasonic KX-NCP offers all benefits and functionality KX-TDE series.
XOtel
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XOtel is the 5th largest telecom in Latvia* and is known to be one of the leading international voice traffic carriers in Europe and the CIS. Founded in 2006, the company has its representative offices in Ukraine and Czech Republic.
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