The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Phusion Networks entered the voice and data communications arena as a networking company specializing in VoIP communication systems and corporate LAN backbone technologies in 2000. Quickly recognizing the effectiveness and cost value to an outsourced comm
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