The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Founded in 1994 and based in the United States, International Telnet Inc. specializes in providing international telecommunication services. The backbone of International Telnet Inc. business is our global network, covering North America, Europe, and over
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