Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Aastra 610D is a new DECT standard terminal from the entry level range of DECT terminals. This device supports GAP for basic functionality and can be universally used with all Aastra PBX devices.
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