Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Polycom SoundPoint IP 335 phone is perfectly suitable device for call center operators as well as in manager’s office. Due to its advanced functions and patented HD Voice™ technology it makes voice communication clear and precise and as a result more productive. It has high resolution display with a backlight, RJ-9 port for a handset and Polycom HD Voice putting this phone in the same line with business class phone, but at more attractive price.
Business Svyaz Holding
We are providing our Clients and Partners up-to-date high-quality communication services utilizing advanced technologies, such as IP MPLS, DSL, MetroEthernet, VoIP and others. Through these technologies the clients has the opportunity to access or develop
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