Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Options of Phone call recording on Skype.
Skype is widely used Internet Phone service for conducting different private or public communications events such as interviews on line, panel discussions, conference calls, plain voice chatting. Skype program is reported to be in use with 22 millions users on–line , as recent recorded statistics.
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