Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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SpeedVoIP technology Co., Ltd
SpeedVoIP, Inc. is a leading designer and manufacturer of innovative and cost-effective VoIP telephony products, and becomes a major OEM vendor of VoIP terminal products and solutions in the rapidly growing global IP telephony market.
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