The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
To use Switzernet, nothing is more simple: you just need a highspeed Internet connection, ADSL or cable, and one of our handsets. Plug it to Internet and that
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