Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Cisco 7931G UC Phone

Cisco 7931G is considered as one of the best multifunctional phones with 24 phone line keys. Due to high number of keys (24 line keys with backlight and 4 interactive menu keys with all features and possibilities of the phone), this model can work independently from CP7915 and CP7916 panels, what makes the organization of the office cheaper.

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