Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Н.263 – the codec for video compression, initially created for low-bit rate video conferences. Nowadays it has found a wider use in the Internet; it is used in Flash Video, YouTube, and Google Video.
Н.264 – the standard of compressing videos, meant for achieving a high level compression video by keeping high quality image. It is used in digital television of high-definition (HDTV) and in many other areas of digital video.
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