The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Genesis Systems International Ltd. was founded in 1991, with the express purpose of providing "Creation and Evolution" application technologies. After 14 years evolution, Genesis had shifted from Software & Networking Applications Solution Provider to A l
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