Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
This program allows you to control the use of the telephone, how many minutes you talk, where you have called, what amount of data is downloaded and so on. Thus, it helps you to fit in the framework of the contract conditions. The program is mainly used in mobile phones.
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