Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Integration into Google Talk/Gmail Service

Google Voice is very seamlessly integrated into the Google Talk program and the Gmail service. It’s extremely easy to make calls and deal with all of your phoning needs while you are logged into your Gmail account. You can add credits using Google Play, you can manage your contacts, you can read your voicemail, you can record your voice and transcribe it to text for sending by email and a host of other features, such as SMS to email, conference calls and some of the best VoIP/SIP rates in the world. In fact, if you are located in the United States then the rates are completely free for all of North America.

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Citel Technologies Ltd.

MCK communication is a part of Citel technologies, The VoIP Migration Company. MCK products like EXTenders, Gateways, and DTI call center solutions, are now available through Citel.