Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Does Cheap VoIP communication means cheap VoIP phones?
Statistics about VoIP communications: in 2010 are sold 164 million IP-Phones (in according with ‘’In-Stat’’ Inc. findings) in comparison with 10 million sold in 2006. According to “Juniper research’’ market of VoIP PBXs is $ 1.6 billion in2009; average price per VoIP phone dropped twice (50%) sine last five years. However, average life expectancy of an average VoIP phone system is 7 years.
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