Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Allows users tracking the condition of the other telephone or the subscriber, for example, there will appear a signal on the screen of the telephone device informing that the subscriber is on the line and is temporarily unavailable.
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