Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Asterisk 1.6 emerged with the several features of version 1.2 and 1.4, and also it features new dial plan functions. Further is the list of the recent updates on functionality changes.
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