Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
IP videophone Cisco Unified IP Phone 9971 is a
leading multifunctional and multimedia user device, ensuring high quality of
voice transfer, video and support to various applications. The device has a
built in switch with two Ethernet 10/100/100M/bit ports for connection to LAN
and PC, additionally it has a built in 802.11 a/b/g/ module, which ensures
additional types of connection. Cisco
9971 supports the most used voice and video codec, thus, providing the high
quality of communication. It has a touch sensitive high resolution display,
good design and convenient user interface, simplifying the interactions with
this phone.
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