Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Audiocodes MP-20x series is a low cost and at the same time multi-functional analog telephone adapters that offer conventional connectivity of phone and fax devices to VoBB broadband voice services.
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