Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
A modern voice communication SIP protocol is widely used to make calls in the Internet. However, the final subscriber is mostly interested not in the very SIP standard but in the SIP telephony conception based on it.
One one hand, all traditional conveniences for making telephone calls, compatibility with the international subscription base and the procedure of dialing numbers are kept.
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