Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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AudioCodes Mediant 1000

AudioCodes Mediant 1000 Mediant 1000 a media gateway from AudioCodes, which was designed on the basis of modern technologies and fully supports traditional and wireless (including cellular) types of networks. Created in compact 1U chassis media gateway realizes an interface function between TDM and IP networks in corporate or small operator solutions.

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United States RB Telecom Inc

RB Telecom Inc is a pioneer in VoiP call termination to around the world. RB Telecom offers low cost, high quality Internet Telephony services.

RB Telecom provides powerful solutions that enable you to quickly introduce a range of VoIP services. By l

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