Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Plantronics Calisto P835M is USB speakerphone optimized for work with Microsoft Office Communicator and Microsoft Lync. Calisto P835M is the first speaker in UC product family line, which unifies the possibility of simple call management and simultaneous work with cell phone, computer and analog telephone line.
TVI Connect
TVI Connect is the European market leader in calling shop provisions and calling cards. TVI has global Points of Presence and is rapidly expanding its network in the coming months. At present TVI is active in the following European countries: Austria, Ger
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