Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Call Recording Systems and Voice recording equipment
Database Systems Corp. is one of the leaders of supplying call recording systems in frames of call center technologies and solutions. Company’s call processing solutions include integrated call recording systems into phone systems and PC telephony software. General feature of presented call recording system is ability to record phone conversations using just phone set.
Mobitus
As a division of FatPort, Canada`s most established wireless Internet access provider, the mobitus team is dedicated to making communication easy. mobitus works wherever there`s an Internet connection - whether it`s a wi-fi hotspot caf
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