Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Gmail service is one of the oldest free email clients available on the Internet. Originally it was by invitation only and each user had a limited amount of invitations to send out to their friends, family or colleagues. Nowadays though, anyone can sign up to use it. Traditionally, it also offered one of the most generous storage, which was many hundreds of megabytes, even gigabytes greater than the major competitors Yahoo! and Microsoft. Right now it offers about 2.5GB in the free service, but this can be increased and is also increasing naturally by itself on a daily basis. People were often using the Gmail service as a storage space.
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