Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
What is Google Talk, you ask? In short, this feature of Google is the year 2012’s answer to instant messaging services. It takes the idea associated of online text messaging, and has updated them to include a variety of other aspects, all with one goal in mind: to make the user’s life easier. Imagine a Talk outlet that allows you to chat and share whatever is on your mind, and also fuses together concepts made popular by VOIP and SIP technologies, and you have a good starting overview on the innovative technology Google Talk provides.
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