Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
This is a method of providing a phone service to people over the Internet. This type of service moves the traditional phone switch off site and allows more than one company to use a particular switch.
Megatron Communications
MEGATRON Communications, Inc. was founded in 1999 in Toronto, Canada. MEGATRON present headquarters are located in Toronto, Canada. Using the latest and most efficient telecommunication technology, MEGATRON provides advanced telephone services to companie
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