The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Global IP Networks was officially formed to formalize the five year long co-operation of a group of IT consultants and companies with a total combined IT for 5 years to provide a complete Internet based telecommunication services to a global market. Since
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