Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Works on defining new network architecture are carried out by such
organizations as ITU-T, Multiservice Switching Forum, and International
Packet Communications Consortium.
Jaina Systems
Jaina Systems a nation wide wholesale Telecom carrier company was established in May 2002, with its main focus to deliver Quality Voice Termination world wide to carriers and calling card providers. Since its inception Jaina System has build up its carri
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